Marhaba BBQ Privacy Policy

We store only essential details needed to fulfill your BBQ delivery orders. This includes your name, phone number, and complete delivery address (such as your specific block in Gulshan-e-Iqbal, Scheme 33, or Abul Hassan Isphahani Road). We also record your specific order items, preferences (e.g., extra spicy, less oil), and delivery instructions to ensure your food arrives hot and fresh.

To provide fast delivery across Karachi, we collect your geolocation data and manual address inputs. This helps our riders accurately locate your home or office in areas like Gulistan-e-Johar, Federal B Area, or Scheme 33. We use this data strictly to calculate delivery fees, estimate arrival times, and optimize our delivery routes.

Marhaba Bar B Q & Restaurant prioritizes your financial safety. We do not store your full credit/debit card numbers or bank account details on our servers. All online payments are processed through secure, PCI-DSS compliant third-party payment gateways. For Cash on Delivery (COD) orders, we only record the transaction amount and status for reconciliation purposes.

By placing an order, you agree to receive transactional SMS, WhatsApp messages, or phone calls regarding your order status (e.g., 'Order Confirmed', 'Rider on the way'). We may also send occasional promotional offers for our famous Mutton Karahi, Chicken Handi, or BBQ Platters, but you can opt out of marketing messages at any time.

We do not sell, rent, or trade your personal information to anyone. Your data is only shared with essential third parties required to complete your order, including: (1) Our delivery riders (name, address, phone number), (2) Payment processors (for transaction verification), and (3) Our POS/CRM software providers who help us manage orders and loyalty points.

Our website uses cookies and similar tracking technologies to enhance your browsing experience. This helps us remember your cart, analyze website traffic, and understand which menu items (like our Afghani Boti or Katakat) are most popular. You can disable cookies in your browser settings, but this may affect the functionality of our online ordering system.

We retain your order history and personal data only for as long as necessary to provide our services, comply with tax laws, and resolve any disputes. We implement strict physical, electronic, and managerial procedures to safeguard your information against unauthorized access, alteration, or disclosure.

You have the right to access, correct, or request the deletion of your personal data. If you wish to update your saved addresses (e.g., moving from Federal B Area to Gulshan-e-Iqbal) or delete your account, please contact our customer support team. We will process your request in accordance with applicable data protection laws.

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately so we can delete it.

Marhaba Bar B Q & Restaurant may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on our website or via SMS. Your continued use of our services after such changes constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact us at: Marhaba Bar B Q & Restaurant, Abul Hassan Isphahani Road, Karachi. You can also reach us via phone or WhatsApp at our official customer service number during business hours.